Privacy & Security Policy

Your privacy is our priority. We collect essential data to deliver seamless services and utilize advanced digital telemetry to protect our network from automated abuse.

Effective Date: October 16, 2026

Your privacy and digital security are our highest priorities. It is the policy of OnSpotMech.in to respect your privacy while ensuring the highest level of security across our infrastructure. To provide rapid on-the-spot mechanic dispatch and protect our network from automated abuse, we utilize advanced IP tracking and digital telemetry protocols.

1. Information We Collect

We collect information by fair and lawful means, with your knowledge and consent via our interactive prompts. The data we request is directly related to providing you emergency mechanic services:

  • Direct Identifiers: Name, mobile phone number, vehicle make/model, and breakdown location when you submit a service request.
  • Geolocation Data: With your explicit permission via browser prompts, we collect precise GPS coordinates to dispatch the nearest technician directly to your vehicle.

2. IP Tracking & Anti-Fraud Security Engine

To protect our platform and our advertising infrastructure from malicious bots, web scrapers, and click fraud, our website is secured by an advanced Security Operations Engine. When you interact with our platform, we log and analyze the following network data in real-time:

  • Real-Time IP Logging: We record your Internet Protocol (IP) address, ISP details, and network routing information to ensure requests are originating from legitimate local users.
  • Click Fraud Prevention: We track interaction patterns, click velocities, and referral sources to prevent fraudulent ad clicks and abuse of our dispatch system.
  • Proxy/VPN Detection: Our system automatically detects and flags hidden traffic vectors, such as Datacenter IPs, VPNs, Tor exit nodes, and anonymous proxies.
  • Hardware Fingerprinting: We utilize advanced browser analysis to generate an anonymous, unique hardware hash for your device to prevent repeated spam submissions.
Note on Automated Mitigation: Network telemetry and IP data collected by our security engine are strictly utilized to identify and autonomously block (ban) malicious IP addresses and fraudulent traffic vectors. We actively share abusive IP footprints with external advertising blocklists to maintain platform integrity.

3. Analytics & Third-Party Integrations

We utilize Google Analytics 4 (GA4) and advanced tracking parameters to understand how users interact with our site. This allows us to analyze regional breakdown demand and improve our on-spot response times. Data pushed to these analytics platforms may include anonymized session identifiers and event triggers (such as call button clicks or form submissions).

4. Data Security & Storage

We employ enterprise-grade, commercially acceptable means to protect your personal information and network telemetry. Data is encrypted in transit and stored in secure, access-controlled database vaults. While no method of electronic transmission is 100% secure, our active IP heuristics engine monitors for data scraping and intrusion attempts 24/7.

5. Your Data Protection Rights & Consent

By using our website to request mechanic services, you consent to our security monitoring.

  • The Right to Access: You may request copies of the personal service data we hold.
  • The Right to Erasure: You may request the deletion of your personal contact data, provided there are no ongoing legal or operational obligations.
  • Security Block Appeals: If you believe your IP address was mistakenly flagged or banned by our automated system, please contact support for a manual review.